Frequently Asked Questions
Everything you need to know about our high-performance tech accessories.
How do Mous cases provide such high levels of impact protection?
Our cases utilize AiroShock™ technology, a high-impact material that contains thousands of micro-air pockets which act as tiny springs to significantly dampen the impact of drops.
Are Mous cases compatible with MagSafe® and wireless charging?
Yes, our Limitless 4.0 and 5.0 ranges are fully compatible with MagSafe® chargers and accessories, while most of our other cases support standard Qi-certified wireless charging.
What is your shipping policy for international orders?
We ship worldwide from multiple warehouses to ensure the fastest delivery possible. Shipping times and costs vary by location and are calculated at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for any unused items in their original packaging. If you experience a manufacturing defect, our products are also covered by a Limited Lifetime Warranty.
How do I know which case model fits my specific device?
You can find your device model in your phone's settings. Once identified, use our 'Shop by Device' filter on the website to ensure a perfect fit for your specific generation and size.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options like Klarna or Afterpay depending on your region.